Your Site Is Down? Do This Before Contacting Support!
Having issues with random downtime or errors with your web site, but every time you contact hosting support they say you have to wait or they even don’t write back?
If you find yourself in these shoes, what you need to do is paint a better drawing of the problems when they are occuring thus they will have more data to work from when it comes to troubleshooting your mystic issue. It truly comes down to the fact that you need to aid support thus that they can aid you.
Step 1. Clear Your Browser History and Cache: Before making notes for support I want you to clear out your browser history and cache. This may sound silly but you would be surprised how many times it can fix the problem any hosting customer might be having with their web site. Often times, the browser is still pulling up old information it has saved to the “memory” if you will, and not going out to the web each time to look for the new information.
Step 2. Record Your IP Address: First thing you need to do is make record of your current IP address. If you are unsure how you can find your IP address a simple Google search for “what is my IP” will give you several Online resources that should get you that magical set of numbers that you desire. If all else fails, just bookmark whatismyip.com.
Step 3. Do a Traceroute to Your Domain: Now the next thing I want you to do is do a traceroute to see where the bottle neck might be. We covered the basics on how to do a traceroute a few weeks ago.
Step 4 – Try View Your Web Site via a Proxy Service Now that you have that data collected, I would like for you to attempt to view your web site via a proxy service. This checks your web site from another server’s location from somewhere else in the world. If you can’t pull it up from the proxy service or your own regular browser experience, there may be something incorrect on the hosting side. If you can’t pull it up on your PC but you can pull it up via a proxy, there might be a few thing wrong. It could be: * A Network Issue Between Yourself and Your Service * Your IP Maybe Blocked from the Server * Might be a Problem on Your ISP’s Side
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